Frequently Asked Questions

How do I track my parcel?

Once we have dispatched your items you will receive an email update from us to confirm dispatch.
Once in the hands of our courier service, you will then be sent a separate email on how to track your parcel with them.

How long will delivery take?

Please visit our Shipping Information page for details on delivery. A link can be found in the footer at the bottom of the website, or alternatively you can click here.

Do I need to sign in to make an order?

You don’t have to make an account to place an order with us, you can simply place an order as a guest if you would prefer.
Setting up the account can many benefits such as:
– Saving you time in entering your address every order
– You can store as many delivery addresses as you would like for quick orders
– You can view your order history
– You will gain access to our exclusive promotions! Who doesn’t love first access to offers?

Can I return an item?

Please visit our returns page for information on returns. A link can be found in the footer at the bottom of the website, or alternatively you can click here.

I am not receiving my Thread bear Vintage newsletters

One of the most common reasons for this is simply that your email account is marking our promotion emails as junk mail, so they may be in this folder for you. To prevent this from happening just add noreply@threadbearvintage.com to your address book on your emails, then they should come straight through to your inbox for you to check out our latest items and offers.

Is Thread bear Vintage Clothing online store secure?

Don’t worry you’re in safe hands.
Our website is secured by Positive SSL which means your information is entirely secure when shopping with us. You can see we are verified with the green or grey padlock (depending on your search engine) on the left of our URL at the top of your web browser.

We use secure payment facilities such as PayPal and Stripe so you can rest assure you are safe to purchase from us at Threadbear Vintage.

What condition are our items listed online?

All of our items are purchased from trusted wholesale sellers and are hand checked to ensure they are authentic and the best quality we can ensure.
As our items are vintage garments from the 80s, 90s and early 00s it is to be expected that there will be certain level of wear to the items which provides that extra vintage look.
Any level of wear will be photographed and noted on each individual item so you know what to fully expect with your items.

What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, Google Pay and also offer a PayPal payment facility if preferred.

How do I leave feedback for Thread bear Vintage?

Firstly, thank you! We appreciate each and every review we received from our customers.
You can review our service and products on our Google, Facebook and Trustpilot pages.
Our links can be found below:

Facebook
Google
TrustPilot

How can I find you on social media?

Our social media is updated regularly with new releases, exclusive offers and content as well as sneak peeks behind the scenes for you to see where your products are coming from. Our social handles are:
Instagram – @threadbearvintageclothing
Facebook – @threadbearvintageclothing
Twitter – @threadbvintage
Depop – @threadbearvintage

Can’t find your answer and need to contact us with an enquiry?

No problem – you can visit our contact page and fill in the contact form or alternatively you can use the below.
For general enquiries, send us an email to info@threadbearvintage.com
For any returns’ enquiries, send us an email to returns@threadbearvintage.com